Our guarantee to you

When doing business over the web, the guarantee a product offers is very often its lifeline.

After more than sixteen years of selling Powerball® world-wide, both through our extensive dealer network and online through our online store, we have seen first-hand its importance in helping you to make a decision to purchase our products.

Neon Blue Powerball<sup>®</sup>You as our [prospective] customer have arrived to the point where you've enjoyed the site, the product looks delicious (you've got to admit, these Powerball® products look almost good enough to eat), your curiosity has been well aroused and you're possibly thinking, what the heck, you just might go for it!

At this point therefore, you'll want to know exactly what kind of warranty is coming with your [prospective] purchase and so, if you are in a hurry, we're going to give it to you in 3 short and simple points:

Your new Powerball® is shipped with a lifetime money back guarantee

Your new Powerball® is shipped with a lifetime repair or replace warranty

Your new Powerball® is supplied with a lifetime free support helpline

our guarantee to you Lifetime money back guarantee

Purchase one or more of our shiny new Powerball®s from this website and if at any time, now or in the future, you decide that this exciting new product doesn't absolutely live up to each and every one of your expectations (or any of the claims we have made about it) then simply send it right back to us for a full and total refund - no questions asked.

And you can do this a week after you have bought it, 6 months after... 18 months after... or 5 years after... it doesn't matter. If your Powerball® purchase doesn't thrill you each and every time you pick it up to use it just send it back to us - you don't need the box, you won't need to include the instructions or the cord...you don't need the original wrapper... just send it back and we'll issue you a full refund, including the original shipping cost.

It's as simple as that.

Crafted from the finest materials, each component is hand assembled to create a superlative instrument which is incredibly durable and which will greatly exceed your expectations.

All online retail stores should follow the lead of RPM Sports. I have never had such a positive customer service experience like the one I've had with RPM. Wonderful support and untouchable guarantee. ...Brian McNally, United States


Like all finely balanced products however, your Powerball® will be affected if it is dropped onto a hard surface from a height and we therefore try to cushion the blow of such accidents by offering you a lifetime of free replacement parts for your new purchase along with full instructions on how to insert them should the unexpected occur.

250Hz Pro Powerball<sup>®</sup> Along with this, we also will provide a free repair service in the event that you are unable to get your Powerball® back to its former glory following an accident - simply post it back to us and we'll repair or replace the necessary components and send it straight back to you by priority mail - without charge.

Lifetime free support helpline

Wondering about the secret of how to break the 13,000rpm barrier? Got the cord stuck in the ball? Your ball has suddenly developed a funny noise?

When you buy a new Powerball® you aren't just buying a precision instrument - you are also buying into what is almost becoming a cult (did you ever see the Rocky Horror Picture show?).

We are supporting this cult by always being there for you when you need us - if you ever have any how, what or why questions about your new Powerball® then either contact us with those questions or ring us here at our helpdesk lines:

  • +353 504 23969
  • +353 504 23961

We are based in Ireland (GMT), are open from 09.00hr - 18.00hr Monday through to Saturday and
will be glad to help where required.

(You could also check out our rapidly expanding Q&A page here - we get many mails each day with regards to Powerball® and are slowly converting the questions to the board - chances are your question will already appear in there somewhere!)

Summary

The success of our product is linked to your absolute and total enjoyment [of it] and whether you will go on to recommend Powerball® and RPM Sports to your friends and colleagues in the end of the day.

We like to think of ourselves as a 100% customer driven organisation who will literally bend over backwards to ensure that you are completely satisfied with both us and the product that we are offering to you. All that we have written above is accurate in terms of what it is we do here each day and we will greatly appreciate your custom should you decide to come onboard and experience the phenomena that is Powerball® for yourself [at first hand].

I trust that the above is to your full and complete satisfaction and thank you for your valued consideration of this exciting new product.

Yours sincerely

Rory Signature