Powerballs France delivery problems

[Tekcht]

Hello,

I ordered my first powerball from the french distributor 3 weeks ago, and i didn't receive it yet.

I called them several times, and the answer is always the same, "it will be sent tomorrow", and still nothing ... Did you guys experience such long delivery delays ?

I don't understand how powerball can work whith such a bad agent in France. The product seems very interesting, but with such long delays and bad communication with the seller i won't buy anymore, and am seriously considering sending back the ball when received.

i don't know if an admin can do something about that, but thanks anyways ...

Cheers

[Enda]

I'm sorry to hear of the problems you are having.

Did you get information regarding lack of stock or was the Powerball simply not sent?

If you can please email your order details to me at enda@powerballs.com I'll establish the problem with them.

With kind regards

Enda

[Tekcht]

Thank you for your answer Enda.

I have never received a single email from them . I always had to call to have information, which was wrong as they always say "it will be sent tomorrow".

I never got angry on the phone, and always stayed very polite, i just don't understand why they lie to the consumer and give wrong tracking numbers, its not commercial at all ...

I just sent you an e-mail with my order information ... Thank you for your assistance.

Best regards,
Tekcht

[Tekcht]

Halleluya !! I got the first email from powerballs France, thank you again Enda.

They told me they apologize for the delay and that they had a problem with their computers so i will receive it next week ... Well its better than nothing, maybe i should have came here before ...

Next week it will be one month for the powerball to arrive ...

[Mr_Elan]

Actually when I ordered my Powerball Metal on the french website, I waited really long too (>1.5 months).
In my case it was because a lack of stock.
They took pretty long to respond to my email and when they finally answered to me they said they would send me a free leather pouch to excuse the delay.
But when the powerball finally arrived, there wasn't any leather pouch. I wrote them a mail about it but they never answered.

Moreover I have seen quite a lot of people complaining about the service on french powerball forums.

[Tekila]

There's a thread of more than 60 pages on the gyrotek forum of customers complaining about the lack of service of the french powerball dealer...

[Tekcht]

Si i'm not the only one ...

I didn't receive it yet, they told me again it will arrive arround monday or tuesday this week but no news, no tracking number, and no powerball

[Obiw4n]

As the main Affiliate of France Powerball, I can tell by seeing the complaints on the Gyrotek Forum that there is a serious problem with them which started a few months ago...

Im even starting to feel bad advising people to buy there...

I would like Powerballs.com to be reopened for France affiliation until this problem is solved.

The customers service here is far ahead in terms of seriousness and speed compared to France Powerball's one.

To the people who bought there, I can only tell you to try to phone them, and really insist until your powerballs arrive!

For those interested here is the french thread on Gyrotek:

http://www.gyrotek.net/forum/forum26.html

[powerballfrance]

FRENCH VERSION
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Bonjour

Nous vous contactons aujourd'hui afin de vous apporter les informations suivantes:
Pour nous contacter votre le mail: sav@powerball.fr
Nous avons bien pris connaissance des réclamations des clients sur ce topic également et nous allons livré une réponse identique à celle indiqué sur le forum gyrotek.
Nous avons apporté une réponse direct au client pour chaque cas ou le délai de livraison était supérieur à celui annoncé sur le site, et dans ce cas là nous proposons le remboursement des frais de port, gage de notre bonne foi.
Merci de tenir compte également que les clients satisfait pour la rapidité et la qualité de notre service ne viennent pas poster sur le forum et que parmis les dernières réclamations ,nous avons apporté satisfaction au final pour chaque commande, mais naturellement, une fois la commande reçu , le client vient rarement (et c'est normal) informé que tout s'est finalement bien déroulé.
Il est bien entendu que cela ne remet pas en cause notre responsabilté sur les retards réels que nous avons fait subir ces derniers temps. Nous l'assumons et procédons toujours au remboursement des frais de port sur simple demande.
Nous expédions ce jour des commandes passé hier sur le site.
Nous effectuons actuellement les changements nécéssaire à un traitement des incidents logistique , responsable des retards. Nous continuons d'apporter le maximum de rigueur et de soins à nos clients.
Merci de votre compréhension,
Cordialement
Sébastien



ENGLISH TRANSLATION
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Hello

We will contact you today to bring you the following information:
Contact us by email: sav@powerball.fr

We are well aware of claims on customers this topic and we'll also delivered an answer to identical indicated that on the forum gyrotek. We have responded directly to the customer for each case or the delivery time was higher than the client, and in this case we propose the reimbursement of
port, a token of our good faith.

Thank you also take into account that customers satisfied for speed and quality of our service are not posting forum and that among the recent claims, we satisfaction in the end made for each order, but Naturally, once the order is received, the customer comes rarely (and this is normal) informed that all was finally well place.

It is understood that this does not affect our liability on the actual delays that we have subjected these recently. We assume and carry always
refund the shipping charges upon request. We ship orders so far spent yesterday on the site. We are currently conducting the necessary changes to a incident handling logistics, responsible for the delays.We continue to provide the maximum attention and care to our customers.

Thank you for your understanding,

Best regards

Sébastien

[Tekcht]

Didn't receive it yet. One month and nothing . Now you have to pay me back the shipment cost, we will see if you really respect that at least !

Can you do something Plz Enda ?