Emails not getting through

[Essexdude]

Hello i posted a thread about a faulty techno powerball and have sent loads of emails to about 3 different people ive tried using both hotmail and yahoo adresses but not getting any reply can anyone help? many thanks
Dave

[Obiw4n]

You must be on the ignore list...:D

[Essexdude]

Yeah must b somethiing like so much for the lifeime guarantee :(

[The Force]

Hello i posted a thread about a faulty techno powerball and have sent loads of emails to about 3 different people ive tried using both hotmail and yahoo adresses but not getting any reply can anyone help? many thanks
Dave

Maybe both hotmail as well as yahoo addresses are in the banlist :)

But seriously, I think that RPM sports has a serious problem with all those emails getting lost. Dave's situation is far from exceptional, unfortunately. This email "black-hole" is not good advertisement if you would ask me. And it should get ultra-high priority.

Maybe buying another spam filter on your mail server could solve the problem. The current spam filter is maybe acting to "strong".

Regards,

The Force

P.S. but for the moment...EVERYBODY SHOULD STOP USING YAHOO AND HOTMAIL ADDRESSES!!! Just as a workaround ;)

[Obiw4n]

It remembers me Tlk70 with his record submission issue...

[Enda]

Hello Dave,

Could you please send me an email to enda@category9.com with the details of both email addresses you used to contact us.

Thanks

Enda
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[donkapone]

I`m waiting for an email answer for 3 days now. I sent the email through gmail. Should I wait a little longer or should I forward the email to enda@category9.com or somewhere else?

[Essexdude]

Hello Edna ive even tried emailing you on enda@category9.com i saw that address on another topic and a few other address but will try again and see if that goes through
Dave

[robpiggott]

Hello Edna ive even tried emailing you on enda@category9.com i saw that address on another topic and a few other address but will try again and see if that goes through
Dave


Dave seems like im in the same boat as you. emailed them but nothing....starting to think the lifetime guarantee is either limited if they answer or they have a real problem with their email address.

maybe ill try edna.....failing that ill send it back to where i bought it for a replacement or refund!!

Edna you there!!!

rob piggott

[donkapone]

me too... i emailed to info@powerball.com 5 days ago, and enda@category9.com three days ago... still no answer...

[The Force]

It's so mysterious all these dissapearing emails.
Personally, I (almost) never had troubles in contacting RPM sports. But then again...I use a gmail account.

So, why don't you guys use that as well?

Regards,

The Force
P.S. I can still send 100 invitations for gmail accounts, so just pass me an email and I'll send you an invitation for creating a gmail account.

[donkapone]

The Force: i`ve used gmail to send both emails.

[Enda]

Hello Guys,

We've been getting a selection of customers who appear to be having problems getting through to us:

donkapone
I have received no email from you through our powerballs.com domain. You mentioned that you have emailed me at my category9 email address also, but I have not received this message either (unless you didn't mention your donkapone handle)

I can only suggest at this stage that there must be some problem with your email account, ISP or email provider. I have checked through our logs and have no records of email from you. My category9 address is unscanned and so is not affected by the same restrictions as the powerballs.com addresses.

robpiggot
I received email from you this morning, and am happy to report that a new rotor support band is winging its way to you to get you back up and running!

essexdude
No email received.

Unfortunately, since I only have access to logs from our own mail servers, I have no way of knowing what happened beyond them.

Essexdude, Could I ask that you please contact us via this form (http://www.powerballs.com/about_us_form.php) and I will be delighted to help in any way I can.

With King Regards

Enda
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[donkapone]

Enda, sorry, i didn`t mention my nickname in any of my emails. my email is XXXXXX and my full name is Arturas Lazejevas which i mentioned.

Edit: Email address removed for privacy

[The Force]

This actually reminds me. Daniel Soltero uses the nickname "tlk" at the forums. Rory could not find his emails either. So maybe Rory was looking for "tlk" rather than Daniel Soltero?

Regards,

The Force

[Enda]

Enda, sorry, i didn`t mention my nickname in any of my emails. my email is XXXXXX and my full name is Arturas Lazejevas which i mentioned.

Edit: Email address removed for privacy

Sorry Arturas,

I responded to your mail this afternoon about 15:15 so its probably on its way to you! You might let me know which part needs to be replaced and I'll ensure that it goes out to you tomorrow.

With Kind Regards

Enda
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[donkapone]

Got the email 15 minutes ago and emailed back to you. Thank you for your time.

[stephenk]

Im in the same boat regarding this contact issue.
I have my own domain based email (me@MYdomain.com) so the filters shouldnt be blocking any of those emails.

I have emailed maria[AT]powerballs.com and enda[AT]category9.com and have had no reply from either regarding a replacement part.

Is there a backlog or whats wrong with all our emails?
Stephen

P.S. Not trying to sound impatient .. but I would really like a new rotor support band to cure my little powerball :)

[Enda]

Im in the same boat regarding this contact issue.
I have my own domain based email (me@MYdomain.com) so the filters shouldnt be blocking any of those emails.

Hello Stephen,

Thank you for posting.

We have had a slight backlog with mails over the past few days, but should be cleared in the next day or two.

If you could confirm your address, I'll ensure that a rotor support band is dispatched today for you.

With Kind Regards

Enda