5-month repair turnaround?

[petitegeek]

After *ahem* dropping my friend's powerball (his birthday present), I offered to get it repaired. The powerball people told me to send it in, so I did. But it's 5 months later and I haven't received the powerball back. It's pretty embarassing that it's taking so long because it's not even my powerball!

When I e-mail them asking for the status, they don't reply.

Is this normal? What can I do?

[Obiw4n]

I bet it's France Powerball, just call them

[petitegeek]

I bet it's France Powerball, just call them
Yup, France. They notorious for not replying to e-mail?

I guess I just have to suck it up with the time difference and wake up at 6am to call :P And brush up on my spoken french, doh!

[Enda]

Yup, France. They notorious for not replying to e-mail?

I guess I just have to suck it up with the time difference and wake up at 6am to call :P And brush up on my spoken french, doh!

Good afternoon petitegeek

Could I ask you to please send me a PM or email (enda@powerballs.com) directly about this with your details and I'll investigate for you.

We pride ourselves on our customer service and certainly I am surprised to hear of this problem you are experiencing. Please contact me directly and I'll get to the bottom of it immediately for you.

Regards

Enda
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