Possible to purchase replacement parts when powerball was bought from third party?
Hello all. I've recently gotten the original powerball (the one before the 250 Hz i think) and after a few days I ordered the 350 Hz metal powerball. I ordered both powerballs from a third party, not from www.powerballs.no (I live on Norway). However, considering the 350 Hz metal powerball was pretty expensive, I am wondering if it is at all possible to _purchase_ replacement parts from www.powerballs.no, or a powerballs site in a different nation if that's more convenient? From what I can understand the metal powerball is most prone to wear out the "tracks" that the axel of the rotor rests in, correct? Since (again, AFAIK) the metal powerball comes with replacements for these parts the issue isn't very immediate, but it would still be nice to know if this is at all possible.
The third party site from which I bought the metal powerball (www.elutstyr.no) did state that it had a lifetime warranty, so in theory it is their responsibility, but it seems they just copied a standard text from powerballs.no or something, so I think it would be simpler if these parts could be purchased from you guys instead of giving this store a hard time
I realize this isn't your responsibility, so please don't think I'm demanding anything. I'd just like to know if purchasing spare parts is at all possible.
as far as I understand, as long as the Powerball has come from a genuine official retailer and has the powerballs.com web address on the band there shouldn't be any problems getting free replacement parts because the lifetime warranty is supplied from the manufacture not the retailer.
As far as I know you still have the replacement warranty but not the full ball replacement. You'll have to check this one through with Enda about the site