Guinness & Integrity (long)
I ordered a Premium Pack on 08/20/2004 (late Friday evening) and received it on 08/26 (lightning fast). I was unable to decide which one to get; so my intent was keep one and give the other 2 as holiday gifts. Yeah, right!!! Looks like I'll have to order more because I'm keeping the first three for myself.
Unfortunately, I was unable to get my Techno lights to work. I sent an e-mail to Clare on 08/27; she replied the within hours apologizing for the problem. She asked that I return mine and she would dispatch a new one. With trusting faith, I placed mine in the mail and sent Clare an e-mail saying that she should receive it in 5 to 7 days.
Now, with any other company (especially one on another continent) I would be skeptical about receiving a replacement product. I might even worry that they would take my money and I would end up sorting out a credit card mess. But I put my wounded Techno in the mail and crossed my fingers.
I expected at least a month's wait: time for the wounded Techno to make its way to its homeland (Ireland)+ time for analysts to ensure that the Tecno was actually wounded + time for a new one to be sent to me.
But to my surprise, today (09/02, a mere week after I talked to Clare) here he is! My shiny new Techno is here!!! My concerns were taken seriously and not questioned. I am sure that the wounded guy might not even be home yet. My new guy was dispatched right after Clare contacted me and before the PB analysts could even confirm that I was telling the truth. They must have passed each other in a rural post office and shared a Guinness together.
To you, Clare and everyone else at PB HQ, I say "THANKS!!!" This is the best customer service experience that I have ever had. The true sign of a company's integrity is how it deals with a problem and there is no question in my mind that you have an exceptional organization.
To those who are thinking about ordering a PB but are skeptical: Everything that you've heard and read about the PowerBall's (250Hz/Neon/Techno) quality, fun, and benefits is true. All of PowerBall HQ's guarantees and promises that you've heard and read about are backed by a comany with integrity. You can e-mail me at camocarmen<remove>@<remove>hotmail.com .
A very happy customer,
Thats great to hear. From your account you seem quiet impressed. And I wouldnt be surprised about your guinness theory either!!!
Sincere thanks for sharing your experience