Normally the RPM sports customer service is by far the best around. But recently ( 3 weeks ago now ) i ordered parts for broken red neon and waited patiently, no news even now. Loler also asked for some parts i believe, and he didnt get a reply back for ages, and now if it couldnt get any worse my amber has just produced 4 lovely new cracks down each fin. I recieved parts ages ago for amber ( support band with no metal/magnet piece ?!?!? im 15, how do i know how to change it across from another support band, i'll end up braking it ) So i would just like to know whats happened all of a sudden and why i have had no reply or parts for 3 weeks... and can you send the full setup please ( for both amber and neon red ) as im not brilliant at engineering/design techno. Thanks for the support when i get it, GILPI.