Disappointed

[mike86]

My Powerball Neon Blue Pro arrived today. The website describes a new powerball as "silky smooth" and "fluid and silent". Mine has a distinct grinding sensation and makes a lot of noise, even at low rpms. What's wrong with it?

[Adrena1in]

Was it definitely new? Where did you purchase it?

A new and unused NSD Powerball will be quite and smooth when first used, but in time it will roughen up and start to sound noisy. To be perfectly honest with you, a worn in and slightly rough sounding Poweball is more "normal" than a silky smooth one, and the rougher one will be faster. (That's as long as there are no dents in the inner track, (noticeable with a knocking sound on every wrist rotation), or cracks in the yellow/green rotor itself.)

If it was new and you got it from here, then email repairs@powerballs.com, with a link to this thread and saying what's written on the rubber grip, and then wait to hear back.

Regards,
Tim.

[mike86]

It was definitely new. I purchased it from http://*********/Gadgets/Gadgets/4-/...o/Product.html

[Edit]
I know know why the URL was edited like that. Replace the asterisks with play dot com.

http://www.google.com/

[Boolean]

It may be that its taken a few knocks in the post, was it like it straight out the box, you havent dropped it or anything?

[mike86]

Yes it was like it out of the box, but it has gotten worse. I haven't dropped it or given it any hard knocks. I have a wrist strap for it to prevent that happening. I've noticed bits plastic one the inside surface of the shell.

[Adrena1in]

Sounds like it wasn't unused then to me. Unfortunately, RPM Sports can't be held accountable for retailers using the goods before they sell them, or re-selling secondhand goods. But if you want to follow my last suggestion in my first posting, then we'll see what we can do.

[mike86]

Definitely new. It was pristine in a sealed box from a reputable retailer. It smelled brand new.

[Boolean]

Yeah your best bet is to do what Adrena1in advises