Your Questions
We have complied a list of your common questions below. If you have a query relating to your NSD Powerball or are experiencing a problem with it please select from the list opposite, or post a question on our discussion forum.
If you cannot find an answer, then please contact us.
I've lost the starting cord - what now?
Fault: None (unless the cat ate it…which is common!)
Solution: Please click here and fill in the details on the form – we’ll issue you a replacement pair once you have given us the required information
Detailed Explanation: While you are waiting for your new cords, please note the following details which should have you spinning again in minutes:
- Please go and find a piece of knitting wool about 45 centimeters long.
- It should be light grade wool and I want you to tie a knot in both ends. Then, tie a second knot at each end which exactly covers the first knot to 'bulk' it up.
- Get a match and burn these 'knotted' ends so that there is a small little hard 'tip' on each end of the cord.
- This tip should be about 3-4mm in length and should be hard enough to gain purchase in the hole in the rotor (where the proper cord will eventually fit).
- If the tip is still a little too flexible, then get a little bit of super glue and apply to the end, letting it set. This will definitely make it hard enough to allow you start the ball as you would with the proper cord.
Likewise, if the tips have come off the original cord, you can use this technique to build up the ends of the [cord] to allow them grip the rotor properly during the starting procedure.